FD108 – Assessment

Question 1 

Explain the elements of the Communication Process:  [5 marks] 

Sender

Encoding

Receiver

Decoding

Feedback

Question 2

Give two examples for each direction of information flow:  [3 marks]

Downwards

Upwards

Horizontal

Question 3

List three ways of using each type of communication:  [3 marks]

Verbal

Non-verbal

Written

Question 4

List four differences between traditional and social media and describe how those differences influence organisational communications.  [4 marks]

Question 5

Describe four ways in which non-verbal communication can contribute to a presentation.  [4 marks]

Question 6

Briefly describe the differences between an introvert and an extravert and state what impact they may have on effective communications.  [2 marks]

Question 7

Describe the difference between interactive and non-interactive communication and give two examples of each.  [2 marks]

Question 8

Describe three questioning styles and give example questions for each.  [1 mark]

Question 9

Describe three ways in which you can demonstrate active listening.  [3 marks]

Question 10

List three sources of feedback for an organisation with which you are familiar. Briefly explain how this feedback can be sought.  [3 marks]

Question  11

Briefly describe the steps in the negotiation process.  [1 mark]

Question  12 

Define the following terms:  [3 marks]

Persuading

Influencing

Negotiating

Question 13

List three interested parties (stakeholders) for an organisation with which you are familiar.  For each one, give an example of a communication objective. [3 marks]

Question  14

List five questions you could ask to evaluate the effectiveness of a communication.  [5 marks]