PT209 – CQI and IRCA Practitioner Managing and Influencing Stakeholders Examination [SAMPLE paper][v3]

Question 1.1

Which of the following are actions you should take when working with Key Players? (select TWO answers)

Question 1.2

You are a project leader working with a team of 10 dedicated and appropriately skilled people but have concerns about one individual who behaves inconsistently in meetings and often fails to complete their agreed actions. You arrange a meeting with the individual and discuss with them what is going on, what needs to be different and what impact the failure to complete the actions is having on the project and the team members. At the next
meeting the individual has still failed to complete their actions. What are the least likely causes of this? (select THREE answers)

Question 2.1

If you are working with someone who consistently focuses on the past and talks about how well everything used to work, using Gleicher’s formula, what areas do you need to focus upon with them? (select ONE answer)

Question 2.2

A project sponsor has approached you, concerned about a project. Their team are struggling to work effectively with one of the stakeholders who is not supporting the work. What are your next actions? (select THREE answers)

Question 3.1

Which statement best describes the primary purpose of the Improvement Manager (IM) who is working to assist their organisation to implement organisation wide improvement? (select ONE answer)

Question 3.2

You are a process improvement manager making a progress visit to a project review meeting and it is clear that although the team has been assembled to work through the organisation’s Improvement Project Cycle, the project leader is set on applying a remedy without going through the proper set up and diagnostic processes. They believe the remedy is very obvious. Some team members are frustrated, and the project leader is getting heated at their resistance. How do you intervene? (select TWO answers)

Question 4.1

You have been facilitating a workshop with senior managers about a major change programme which top managers have launched. The managers at the workshop have claimed that they are all in favour but don’t want to start right now, because there are so many things going on (year end, an IT change, a reorganisation, new equipment, change in legislation etc.) How do you respond? (select TWO answers)

Question 5.1

Which of the following best describes open questions? (select ONE answer)

Question 5.2

You are discussing the preparation for the introduction of an organisation wide improvement initiative with senior management team of the organisation. It is clear, from their comments, that they expect the initiative to be set up to be driven by the middle management team and deployed by the process teams in the organisation, in contradiction of your plans to involve the senior team. How do you handle this situation? (select TWO answers)

Question 5.3

You have agreed and arranged an important workshop for your team. The day before a team member tells you they cannot attend and will send a an appropriately skilled deputy; their boss has said that something else is more important. Do you? (select THREE answers)