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You have 60 minutes to complete the exam.
There are 30 multiple choice questions split into five sections.
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Section 1 – Governance
Question 1.1
In a Fault Tree Analysis, events A and B are both connected to event C through an OR gate. Which of the events in the list below will cause the failure event C to happen?
(select ONE answer) (1 mark)
Question 1.2
Which of the following statements is correct?
(select ONE answer) (1 mark)
Question 1.3
At what stages is it most effective to use an FMEA?
(select TWO answers) (2 marks)
Question 1.4
When considering the construction of a fault tree, what are the first two steps to start its construction?
(select TWO answers) (2 marks)
Question 1.5
There are a number of different approaches that can be used to model a fault tree analysis. Which of the following are valid steps in an FTA?
(select THREE answers) (3 marks)
Question 1.6
During a project start up, your team have identified a number of risks that, potentially, threaten the success of the project. What tools and techniques could the team use to assess the impact severity of these risks?
(select THREE answers) (3 marks)
Section 2 – Assurance
Question 2.1
What do the letters QFD stand for in product/service development?
(select ONE answer) (1 mark)
Question 2.2
When calculating importance ratings in the House of Quality what value is usually assigned to a strong relationship?
(select ONE answer) (1 mark)
Question 2.3
Which of the following are key benefits of using the House of Quality?
(select TWO answers) (2 marks)
Question 2.4
When analysing a relationship matrix in the House of Quality your team notices that one of the columns has no relationship symbols. What actions should be taken?
(select TWO answers) (2 marks)
Question 2.5
An external provider informs you that they will not be ready for an important launch, due in the next few weeks. What should the immediate actions be?
(select THREE answers) (3 marks)
Question 2.6
Which of the following are problems which can be addressed using the House of Quality?
(select THREE answers) (3 marks)
Section 3 – Improvement
Question 3.1
Which of the following best describes the purpose of a stage gate review?
(select ONE answer) (1 mark)
Question 3.2
Which of the following best describes the purpose of a design verification?
(select ONE answer) (1 mark)
Question 3.3
Which of the following should be included in a project execution stage gate review agenda?
(select TWO answers) (2 marks)
Question 3.4
Which of the following are the roles of the Project Sponsor in a development team?
(select TWO answers) (2 marks)
Question 3.5
You are invited to a verification stage gate review for a new product development. Which of the following would be effective questions for a checklist at this stage of the project?
(select THREE answers) (3 marks)
Question 3.6
Your team is preparing for a gate review including design validation. What evidence should be provided to ensure the review can run smoothly?
(select THREE answers) (3 marks)
Section 4 – Context
Question 4.1
Where should legal and regulatory requirements be placed in the House of Quality?
(select ONE answer) (1 mark)
Question 4.2
When faced with many legal, regulatory and standards related requirements which tool would be most useful to organise these requirements ready for input to the “House of Quality”?
(select ONE answer) (1 mark)
Question 4.3
When analysing a relationship matrix in the House of Quality your team notices that one of the rows has no relationship symbols. What actions should you take?
(select TWO answers) (2 marks)
Question 4.4
During a review of the plan for the next stage of your development project, you identify that recent changes in your team means that no-one in the team, apart from yourself, has experience of using the House of Quality, a critical tool in the next stage of the development program. What would be the best approach to proceed?
(select THREE answers) (3 marks)
Section 5 – Leadership
Question 5.1
At which stage of a product lifecycle might you most effectively use the ‘House of Quality’?
(select ONE answer) (1 mark)
Question 5.2
Which of the following statements most closely align with advanced quality product planning?
(select ONE answer) (1 mark)
Question 5.3
A project manager is experiencing delays in the development of an online product to enhance customer service. This is because the senior manager responsible for customer care operations always asks for many extra actions at each stage review. What is the most likely cause for this?
(select TWO answers) (2 marks)
Question 5.4
Who should be involved in the creation of a Product Development Charter?
(select TWO answers) (2 marks)
Question 5.5
At which stages of a product/service development lifecycle is a capability analysis NOT used?
(select TWO answers) (2 marks)
Question 5.6
Which of the following explanations would be most likely to gain senior management support for a quality planning approach to product/service development?
(select THREE answers) (3 marks)
Question 5.7
You have been asked to take over a product development team. Your project sponsor informs you that you are going to have to handle a team who are highly resistant to any changes in development methods. Which three of the following would be the actions to carry out at the beginning?
(select THREE answers) (3 marks)
Question 5.8
When talking to a senior management team prior to the start of a project which of the following would you use to gain their support for a product quality planning approach to product/service development?
(select THREE answers) (3 marks)
