PT208 – CQI and IRCA Practitioner Managing Quality Planning Examination [paper 2][v3]
Information for Delegates:
- This examination is open book.
- You have 60 minutes for completing the exam.
- There are 30 multiple choice questions split into five sections.
- There is maximum of 60 marks available; the pass mark is 66% (40 marks).
- Please select the same number of answers as the question requires – this is indicated in the brackets. Partial marks will be given for the correct answers.
- If you select more boxes than required, none of your responses will be accepted and you get zero mark for that question.
- Please select your correct answers clearly by clicking in the box provided.
- Read each question carefully before you answer.
- When selecting your answer choices make sure you consider the context given in the question as well as the knowledge you have from the course.
- Allow time to check back over your work and ensure that you have answered all the questions.
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Question 1 of 30
1. Question
Section 1 – Governance
Question 1.1
In a Fault Tree Analysis, events A and B are both connected to event C through an OR gate. Which of the events in the list below will cause the failure event C to happen?
(select ONE answer)(1 mark)
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Question 2 of 30
2. Question
Question 1.2
Which of the following statements is correct?
(select ONE answer)(1 mark)
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Question 3 of 30
3. Question
Question 1.3
At what stage/s is it most effective to use a risk register?
(select TWO answers)(2 marks)
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Question 4 of 30
4. Question
Question 1.4
When considering the construction of a fault tree, what are the first two steps to start its construction?
(select TWO answers)(2 marks)
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Question 5 of 30
5. Question
Question 1.5
A team are reviewing their risk register and find the top two risks in the risk score column have the same value. They have limited resources and want to select one of the risks to mitigate as their first priority. How best should they choose
(select THREE answers)(3 marks)
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Question 6 of 30
6. Question
Question 1.6
There are a number of Methodology rules which must be applied during the development of a Fault Tree Analysis. Identify the three correct methodology rules from the list below.
(select THREE answers)(3 marks)
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Question 7 of 30
7. Question
Section 2 – Assurance
Question 2.1
What do the letters QFD stand for in product/service development?
(select ONE answer)(1 mark)
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Question 8 of 30
8. Question
Question 2.2
When calculating importance ratings in the House of Quality what value is usually assigned to a strong relationship?
(select ONE answer)(1 mark)
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Question 9 of 30
9. Question
Question 2.3
When developing an assurance checklist for external providers/suppliers, at what stage is it most effective to review their DFMEA?
(select TWO answers)(2 marks)
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Question 10 of 30
10. Question
Question 2.4
When analysing a relationship matrix in the House of Quality your team notices that one of the columns has no relationship symbols. What actions should be taken?
(select TWO answers)(2 marks)
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Question 11 of 30
11. Question
Question 2.5
A team have defined the voice of the customer section of the House of Quality for an IT system. They are finding it difficult to establish product characteristics because the VoC seems to have already defined them. For example, ‘Wireless connection at 1 Gigabits per second’. The team have come up with a list of potential next steps, which should they REJECT?
(select THREE answers)(3 marks)
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Question 12 of 30
12. Question
Question 2.6
You are working with an external provider and they inform you that they will not be ready for an important launch, due in the next few weeks. What should the immediate actions be?
(select THREE answers)(3 marks)
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Question 13 of 30
13. Question
Section 3 – Improvement
Question 3.1
Which of the following best describes a milestone in project planning?
(select ONE answer)(1 mark)
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Question 14 of 30
14. Question
Question 3.2
Which of the following best describes the purpose of a stage gate review?
(select ONE answer)(1 mark)
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Question 15 of 30
15. Question
Question 3.3
What are the components that make up a good improvement objective in a project charter?
(select TWO answers)(2 marks)
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Question 16 of 30
16. Question
Question 3.4
Which of the following are the roles of the Project Sponsor in a development team?
(select TWO answers)(2 marks)
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Question 17 of 30
17. Question
Question 3.5
You are invited to a verification stage gate review for a new product development. Which of the following would be effective questions for a checklist at this stage of the project?
(select THREE answers)(3 marks)
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Question 18 of 30
18. Question
Question 3.6
Your team is preparing for a gate review including design validation. What evidence could be provided to ensure the review can run smoothly?
(select THREE answers)(3 marks)
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Question 19 of 30
19. Question
Section 4 – Context
Question 4.1
When faced with many legal, regulatory and standards related requirements which tools would be most useful to organise these requirements ready for input to the “House of Quality”?
(select ONE answer)(1 mark)
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Question 20 of 30
20. Question
Question 4.2
When developing new products and services it is necessary to understand the impacts of regulations in the markets that you are addressing. How do regulations affect the development and provision of new products and services?
(select TWO answers)(2 marks)
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Question 21 of 30
21. Question
Question 4.3
When analysing a relationship matrix in the House of Quality your team notices that one of the rows has no relationship symbols. What actions should you take?
(select TWO answers) (2 marks)
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Question 22 of 30
22. Question
Question 4.4
During a review of the plan for the next stage of your development project, you identify that recent changes in your team means that no-one in the team, apart from yourself, has experience of using the House of Quality, a critical tool in the next stage of the development program. What would be the best approach to proceed?
(select THREE answers)(3 marks)
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Question 23 of 30
23. Question
Section 5 – Leadership
Question 5.1
At which stage of a product lifecycle might you most effectively use the ‘House of Quality’?
(select ONE answer)(1 mark)
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Question 24 of 30
24. Question
Question 5.2
Which of the following describes the overall responsibility of a Product Manager?
(select ONE answer)(1 mark)
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Question 25 of 30
25. Question
Question 5.3
Which of the following statements most closely align with advanced quality product planning?
(select ONE answer)(1 mark)
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Question 26 of 30
26. Question
Question 5.4
Which two of the following is the responsibility of a project manager rather than the project sponsor in the project phase of a product/service development?
(select TWO answers)(2 marks)
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Question 27 of 30
27. Question
Question 5.5
A project manager is experiencing delays in the development of an online product to enhance customer service. This is because the senior manager responsible for customer care operations always asks for many extra actions at each stage review. What is the most likely cause for this?
(select TWO answers)(2 marks)
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Question 28 of 30
28. Question
Question 5.6
Which of the following explanations would be most likely to gain senior management support for a quality planning approach to product/service development?
(select THREE answers)(3 marks)
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Question 29 of 30
29. Question
Question 5.7
You have been asked to take over a product development team. Your project sponsor informs you that you are going to have to handle a team who are highly resistant to any changes in development methods. Which three of the following would be the actions to carry out at the beginning?
(select THREE answers)(3 marks)
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Question 30 of 30
30. Question
Question 5.8
A senior management team have decided to expand their domestic cleaning business into the related market of contract hotel cleaning. They have already decided on a number of service products they could offer and have asked you to advise them on their next steps. Which of the following would be the most effective advice at this stage?
(select THREE answers)(3 marks)