PT208 – CQI and IRCA Practitioner Managing Quality Planning Examination [paper 1][v4]
Information for the Delegates:
- You have 60 minutes for completing the exam.
- There are 30 multiple choice questions, split into five sections.
- There is a maximum of 60 marks available; the pass mark is 66% (40 marks).
- Please select the same number of answers as the question requires – this is indicated in the brackets. Partial marks will be given for the correct answers.
- If you tick more boxes than required, none of your responses will be accepted and you get a zero mark for that question.
- Please select your correct answers by clicking in the box provided.
- Read each question carefully before you answer.
- When selecting your answer choices make sure you consider the context given in the question as well as the knowledge you have from the course.
- Allow time to check back over your work.
Exam Summary
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Question 1 of 30
1. Question
Section 1 – Governance
Question 1.1
Which of the following is NOT an element of a risk register?
(select ONE answer)(1 mark)
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Question 2 of 30
2. Question
Question 1.2
In a Fault Tree Analysis, events A and B are both connected to event C through an OR gate. Which of the events in the list below will cause the failure event C to happen?
(select ONE answer)(1 mark)
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Question 3 of 30
3. Question
Question 1.3
At what stages is it most effective to use an FMEA?
(select TWO answers)(2 marks)
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Question 4 of 30
4. Question
Question 1.4
At what stage/s is it most effective to use a risk register?
(select TWO answers)(2 marks)
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Question 5 of 30
5. Question
Question 1.5
There are a number of different approaches that can be used to model a fault tree analysis. Which of the following are valid steps in an FTA?
(select THREE answers)(3 marks)
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Question 6 of 30
6. Question
Question 1.6
During a project start up, your team have identified a number of risks that, potentially, threaten the success of the project. What tools and techniques would be best to use to assess the impact severity of these risks?
(select THREE answers)(3 marks)
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Question 7 of 30
7. Question
Section 2 – Assurance
Question 2.1
Which of the following is NOT part of the House of Quality?
(select ONE answer)(1 mark)
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Question 8 of 30
8. Question
Question 2.2
What do the letters QFD stand for in product/service development?
(select ONE answer)(1 mark)
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Question 9 of 30
9. Question
Question 2.3
Which of the following are key benefits of using the House of Quality?
(select TWO answers)(2 marks)
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Question 10 of 30
10. Question
Question 2.4
When developing an assurance checklist for external providers/suppliers, at what stage is it most effective to review their DFMEA?
(select TWO answers)(2 marks)
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Question 11 of 30
11. Question
Question 2.5
An external provider informs you that they will not be ready for an important launch, due in the next few weeks. What should the immediate actions be?
(select THREE answers)(3 marks)
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Question 12 of 30
12. Question
Question 2.6
Which of the following are problems which can be addressed using the House of Quality?
(select THREE answers)(3 marks)
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Question 13 of 30
13. Question
Section 3 – Improvement
Question 3.1
Which of the following describes the main purpose of a project stage gate review?
(select ONE answer)(1 mark)
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Question 14 of 30
14. Question
Question 3.2
Which of the following best describes the purpose of a design verification?
(select ONE answer)(1 mark)
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Question 15 of 30
15. Question
Question 3.3
Which of the following should be included in a project execution stage gate review agenda?
(select TWO answers)(2 marks)
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Question 16 of 30
16. Question
Question 3.4
What are the components that make up a good improvement objective in a project charter?
(select TWO answers)(2 marks)
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Question 17 of 30
17. Question
Question 3.5
Which of the following statements would NOT provide appropriate descriptions to record in the business case section of a project charter?
(select THREE answers)(3 marks)
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Question 18 of 30
18. Question
Question 3.6
You are invited to a verification stage gate review for a new product development. When developing a checklist which of the following would be included at this stage of the project?
(select THREE answers)(3 marks)
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Question 19 of 30
19. Question
Section 4 – Context
Question 4.1
Where should legal and regulatory requirements be placed in the House of Quality?
(select ONE answer)(1 mark)
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Question 20 of 30
20. Question
Question 4.2
When developing new products and services it is necessary to understand the impacts of regulations in the markets that you are addressing. How do regulations affect the development and provision of new products and services?
(select TWO answers)(2 marks)
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Question 21 of 30
21. Question
Question 4.3
A team are designing a new product and are particularly interested in ensuring societal considerations are addressed as part of their CSR approach. Which of the following represent societal considerations?
(select THREE answers)(3 marks)
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Question 22 of 30
22. Question
Section 5 – Leadership
Question 5.1
In design for Six Sigma what do the letters DMADV stand for?
(select ONE answer)(1 mark)
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Question 23 of 30
23. Question
Question 5.2
At which stage of a product lifecycle might you most effectively use the ‘House of Quality’?
(select ONE answer)(1 mark)
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Question 24 of 30
24. Question
Question 5.3
Which of the following describes the overall responsibility of a Product Manager?
(select ONE answer)(1 mark)
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Question 25 of 30
25. Question
Question 5.4
A project manager is experiencing delays in the development of an online product to enhance customer service. This is because the senior manager responsible for customer care operations always asks for many extra actions at each stage review. What is the most likely cause for this?
(select TWO answers)(2 marks)
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Question 26 of 30
26. Question
Question 5.5
Who should be involved in the creation of a Product Development Charter?
(select TWO answers)(2 marks)
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Question 27 of 30
27. Question
Question 5.6
At which stages of a product/service development lifecycle is a capability analysis NOT used?
(select TWO answers)(2 marks)
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Question 28 of 30
28. Question
Question 5.7
You have been asked to take over a product development team. Your project sponsor informs you that you are going to have to handle a team who are highly resistant to any changes in development methods. Which three of the following would be the actions to carry out at the beginning?
(select THREE answers)(3 marks)
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Question 29 of 30
29. Question
Question 5.8
Which of the following explanations would be most likely to gain senior management support for a quality planning approach to product/service development?
(select THREE answers)(3 marks)
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Question 30 of 30
30. Question
Question 5.9
A senior management team have decided to expand their domestic cleaning business into the related market of contract hotel cleaning. They have already decided on a number of service products they could offer and have asked you as an expert in service/product development to advise them on their next steps. Which three of the following would be the most effective advice at this stage?
(select THREE answers)(3 marks)