PT205 – CQI and IRCA Practitioner Managing Problem Solving Examination [SAMPLE paper][v3]
Information for the Learner
This exam paper is for revision purposes only
This examination is open book
You have 20 minutes to complete the exam
There are 10 multiple choice questions split into five sections
There is maximum of 20 marks available; the pass mark is 66% (13 marks)
Please select the same number of answers as the question requires – this is indicated in the brackets. Partial marks will be given for the correct answers
If you tick more boxes than required, none of your responses will be accepted and you get zero mark for that question
Read each question carefully before you answer
When selecting your answer choices make sure you consider the context given in the question
as well as the knowledge you have from the course
Allow time to check back over your work
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Question 1 of 10
1. Question
Section 1 – Governance
Question 1.1
When constructing an FMEA what does ‘Occurrence’ and ‘Detection’ represent?
(select TWO answers) (2 marks)
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Question 2 of 10
2. Question
Question 1.2
Which of the following describe the ‘Risk Priority Number’ in an FMEA?
(select TWO answers) (2 marks)
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Question 3 of 10
3. Question
Section 2 – Assurance
Question 2.1
What should a problem-solving team be looking for when objectively testing a potential solution?
(select ONE answer) (1 mark)
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Question 4 of 10
4. Question
Question 2.2
What advice could be given to an improvement project leader who is preparing for an idea generation session with their team?
(select THREE answers) (3 marks)
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Question 5 of 10
5. Question
Section 3 – Improvement
Question 3.1
A vertical integrated flowchart shows a process step spanning the lanes of two departments (A and B) with the output of the process leaving in the lane of department B and on to a process step in the lane of department C. What is this part of the flowchart describing?
(select TWO answers) (2 marks)
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Question 6 of 10
6. Question
Question 3.2
What is the purpose of a Scatter Diagram?
(select ONE answer) (1 mark)
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Question 7 of 10
7. Question
Section 4 – Context
Question 4.1
As an improvement coach, you are reviewing an 8-step problem solving report from a very successful team. Which three of the key questions below should be part of a review checklist?
(select THREE answers) (3 marks)
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Question 8 of 10
8. Question
Section 5 – Leadership
Question 5.1
When considering enablers for a problem-solving activity charter, how are these best defined?
(select ONE answer) (1 mark)
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Question 9 of 10
9. Question
Question 5.2
Which two of the following help set a manageable scope for a problem-solving activity?
(select TWO answers) (2 marks)
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Question 10 of 10
10. Question
Question 5.3
A problem-solving team are having difficulties developing the project charter to define the project that they are starting to work on. So far, they have written “The response time to customer enquires is too long and inadequate and needs to be improved.” What additional factors about the project would the team need to include in their project charter to make it effective?
(select THREE answers) (3 marks)