PT203 – CQI and IRCA Practitioner Managing Management Systems Examination [paper 2][v3]
Information for Delegates:
- This examination is open book.
- Â You have 60 minutes for completing the exam.
- There are 30 multiple choice questions split into five sections.
- There is maximum of 60 marks available; the pass mark is 66% (40 marks).
-  Please select the same number of answers as the question requires – this is indicated in the brackets. Partial marks will be given for the correct answers.
- Â If you select more boxes than required, none of your responses will be accepted and you get zero mark for that question
- Â Please select your correct answers clearly by clicking in the box provided.
- Â Read each question carefully before you answer.
- Â When selecting your answer choices make sure you consider the context given in the question as well as the knowledge you have from the course.
- Â Allow time to check back over your work, and ensure that you have answered all the questions.
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END OF EXAM PAPER
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- 30
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Question 1 of 30
1. Question
Section 1 – Governance
Question 1.1
Which of the following risk evaluation tools is used to determine potential causes of failure?
(select ONE answer) (1 mark)
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Question 2 of 30
2. Question
Question 1.2
Which of the following tools is used to prioritise risks?
(select ONE answer) (1 mark)
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Question 3 of 30
3. Question
Question 1.3
In which of the following situations are risk and opportunity analysis tools most commonly used to support the improvement of customer satisfaction?
(select TWO answers) (2 marks)
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Question 4 of 30
4. Question
Question 1.4
Which of the following statements best describes effective standardisation?
(select TWO answers) (2 marks)
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Question 5 of 30
5. Question
Question 1.5
Following a customer complaint, an operations team identify and implement corrective action following a full root cause analysis. While they are confident that the identified solution will eliminate the cause of the complaint, they want to ensure that the risk of reoccurrence has been mitigated effectively.
What actions could they take to achieve this?
(select THREE answers) (3 marks)
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Question 6 of 30
6. Question
Question 1.6
A top management team want to understand what would be good indicators that they have a strong organisational culture and comprehensive approach to risk and opportunity management.
Which of the following are good indicators?
(select THREE answers) (3 marks)
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Question 7 of 30
7. Question
Section 2 – Assurance
Question 2.1
Who should carry out process confirmations?
(select ONE answer) (1 mark)
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Question 8 of 30
8. Question
Question 2.2
Which of the following is NOT a characteristic of a good quality objective?
(select ONE answer) (1 mark)
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Question 9 of 30
9. Question
Question 2.3
Which of the following are key inputs in the development of a quality policy?
(select TWO answers) (2 marks)
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Question 10 of 30
10. Question
Question 2.4
Which of the following are key considerations when developing a plan to achieve an organisation’s quality objectives?
(select TWO answers) (2 marks)
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Question 11 of 30
11. Question
Question 2.5
An audit/process confirmation identifies a series of non-conformances. Initial analysis indicates that the cause was an operator error.
What advice could be given to the line manager responsible for the process?
(select THREE answers)(3 marks)
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Question 12 of 30
12. Question
Question 2.6
The Procurement Director has requested your help in understanding the scope of the organisation’s quality management system requirements with suppliers/external providers.
Which of the following are needed in response to their question?
(select THREE answers) (3 marks)
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Question 13 of 30
13. Question
Section 3 – Improvement
Question 3.1
Which of the following is not a type of improvement?
(select ONE answer) (1 mark)
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Question 14 of 30
14. Question
Question 3.2
Which of the following statements best describes ‘breakthrough improvement’?
(select ONE answer) (1 mark)
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Question 15 of 30
15. Question
Question 3.3
Which of the following statements best describe operational (process) measures?
(select TWO answers) (2 marks)
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Question 16 of 30
16. Question
Question 3.4
Performance (result) measures are established to understand what?
(select TWO answers) (2 marks)
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Question 17 of 30
17. Question
Question 3.5
A HR manager is struggling to understand how to develop objectives aligned with the quality policy on the basis that the department does not serve external customers.
What would be appropriate advice?
(select THREE answers) (3 marks)
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Question 18 of 30
18. Question
Question 3.6
A process owner who is new to the role wants to set up process reviews. Apart from reviewing the performance of the process over the last period, what else should be reviewed?
(select THREE answers) (3 marks)
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Question 19 of 30
19. Question
Section 4 – Context
Question 4.1
Who is accountable for ensuring a process meets its regulatory and legal requirements?
(select ONE answer) (1 mark)
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Question 20 of 30
20. Question
Question 4.2
Which of the following processes are useful in understanding an organisation’s external context?
(select TWO answers) (2 marks)
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Question 21 of 30
21. Question
Question 4.3
Which of the following tools would be most useful in evaluating the organisation’s context?
(select TWO answers) (2 marks)
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Question 22 of 30
22. Question
Question 4.4
In establishing the scope of its Quality Management System the top management ask for your assistance to understand who might qualify as an ‘interested party’ in addition to customers and regulatory bodies. Which of the following groups should they look at?
(select THREE answers) (3 marks)
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Question 23 of 30
23. Question
Section 5 – Leadership
Question 5.1
Which of the following is NOT a quality management principle?
(select ONE answer) (1 mark)
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Question 24 of 30
24. Question
Question 5.2
Who is responsible for ensuring the local process standard is continuously improved?
(select ONE answer) (1 mark)
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Question 25 of 30
25. Question
Question 5.3
The following statement describes which Quality principle?
‘For sustained success, organisations develop the way that they work with interested parties, such as suppliers, to achieved shared benefits.’
(select ONE answer) (1 mark)
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Question 26 of 30
26. Question
Question 5.4
In relating PDCA to the Quality Management System, which clauses relate to ‘Do’?
(select TWO answers) (2 marks)
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Question 27 of 30
27. Question
Question 5.5
Which of the following approaches reflect the ‘check’ stage of the PDCA cycle?
(select TWO answers) (2 marks)
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Question 28 of 30
28. Question
Question 5.6
A top manager asks for your advice on how to be an effective sponsor of breakthrough improvement projects. What advice would you give them?
(select THREE answers) (3 marks)
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Question 29 of 30
29. Question
Question 5.7
The top management team wish to appoint Process Owners. They believe that the roles should be filled by the local team managers but are unsure if this is the right decision. What criteria might be offered to help them make an appropriate decision?
(select THREE answers) (3 marks)
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Question 30 of 30
30. Question
Question 5.8
A team of top managers ask you what it would mean for them to take a ‘process approach’ in their role. What would be appropriate?
(select THREE answers) (3 marks)