PT202 – CQI and IRCA Practitioner Managing Process Performance Examination [paper 3][v3]

Section 1 – Governance

Question 1.1

Which sampling method best describes a process operator who is taking measurements every 30 minutes?

(select ONE answer) (1 mark)

Question 1.2

Which of the following is discrete (or attributes) data?

(select ONE answer) (1 mark)

Question 1.3

Which of the following process steps are involved in creating an Operational Definition?

(select TWO answers) (2 marks)

Question 1.4

A company designs and manufactures consumer electronic products, which of the following best describes the benefits of using the Kano model to the company

(Select TWO answers) (2 marks)

Question 1.5

Following interviews with customers and a workshop to operationally define their customer’s requirements, a team are finding it difficult to select key measures of performance. What would you advise them to do at the beginning?

(select THREE answers) (3 marks)

Question 1.6

A team has developed a risk matrix with three categories of Impact and three of Likelihood (high, medium, and low). Following identification and assessment of 14 risks in the process, they have 2 risks in the high likelihood and high impact quadrant and 12 risks in the Medium impact and high likelihood quadrant. How would you recommend they proceed?

(select THREE answers) (3 marks)

Section 2 – Assurance

Question 2.1

Which of the following is NOT a description of a Results Measure?

(select ONE answer) (1 mark)

Question 2.2

Which of the following statements is FALSE?

(select ONE answer) (1 mark)

Question 2.3

When using a Visual Management Board, at what stage should the data be updated?

(select TWO answers) (2 marks)

Question 2.4

Two process operators are discussing the benefits of visual management with another group of process operators. One states, “We use colour coded orders to identify which process to use for which order to help with processing decisions.” Another one states, “We have colour coded sectors on meters to show high, acceptable and low readings to speed up testing.” Which pairs of benefits of visual management are the two operators describing?

(select TWO answers) (2 marks)

Question 2.5

You are a team leader and want to instigate a new visual management (VM) board but fear the team may see it as a may be used as a means for ‘punishment’. What are the most effective ways to overcome this?

(select THREE answers)(3 marks)

Question 2.6

A team leader approaches you to ask how they can stop their visual management team meeting overrunning. What advice would you give?

(select THREE answers) (3 marks)

Section 3 – Improvement

Question 3.1

Which of the following statements about histograms is true?

(select ONE answer) (1 mark)

Question 3.2

Please select the most appropriate answer to indicate how the Cp differs from Cpk.

(select ONE answer) (1 mark)

Question 3.3

When working with control charts, which of the following indicate process instability according to Western Electric rules?

(select TWO answers) (2 marks)

Question 3.4

Cpk can be used in various ways, which ones best describe these?

(select TWO answers) (2 marks)

Question 3.5

A process improvement team in your organisation has been tasked with collecting data to help understanding of the errors in their process. They have asked you to clarify the purpose of check sheets in data collection so that they can decide if this is the tool that they should use. Which of the following would you use to describe the purpose of check sheets?

(select THREE answers) (3 marks)

Question 3.6

A process capability chart shows a stable process with a normal distribution and a tolerance of 0.50 to 0.70mm as having a Cpk = 0.5 and a Cp = 1.74. Given that the process mean is set too high, what characteristics of the process can be identified from this information?

(select THREE answers) (3 marks)

Section 4 – Context

Question 4.1

Which tool is most useful in mapping customer requirements to performance measures?

(select ONE answer) (1 mark)

Question 4.2

Which of the following best describes the purpose of a Critical to Quality (CTQ) Tree?

(select ONE answer) (1 mark)

Question 4.3

You are a test manager reviewing a requirements matrix for a new product for test which aspects should you consider most important?

(select TWO answers) (2 marks)

Question 4.4

A team has pulled together a large amount of information related to customer, stakeholder, and legislative requirements to support the development of their organisation’s new service. Which tools would you advise the team to use to develop a manageable list of performance metrics for the new service?

(select THREE answers) (3 marks)

Section 5 – Leadership

Question 5.1

Which of the following statements best describes the sustain stage of the workspace organisation methodology 5S?

(select ONE answer) (1 mark)

Question 5.2

Which of the following is the most effective way of mistake-proofing a process?

(select ONE answer) (1 mark)

Question 5.3

What should an improvement team do when they have compiled new standardisation documents?

(select TWO answers) (2 marks)

Question 5.4

During your current improvement project, you have identified a member of the improvement team, Mary, that you believe has potential to take on a bigger role in future projects. At this stage of the project you are ready to produce documentation to standardise the process to describe the new way of working. How would you proceed?

(select TWO answers) (2 marks)

Question 5.5

Which of the following best describe the role of the process owner?

(select TWO answers) (2 marks)

Question 5.6

A team leader wrote a procedure to standardise the process of issuing transport permits to trucks delivering their company’s product to customer warehouses. Unfortunately, during a process review 6 months later it has been observed that this standard is not being adhered to. Why might this be the case?

(select THREE answers) (3 marks)

Question 5.7

You have agreed on a new standardised method for performing a process, but some process operators still like to perform it in a different way. How could you best prevent this situation occurring?

(select THREE answers) (3 marks)

Question 5.8

As a newly recruited process owner, you have identified that a recent change in the process was not well managed and there are areas within the process that do run effectively. The teams working in these areas are becoming increasingly frustrated at the performance of the process and are starting to criticize the changes put in place. Following short discussions with the teams, it quickly becomes apparent that some of the skills and competencies needed to run the process have not been developed in the teams. What approach would you take to address these gaps to bring process performance up to planned levels?

(select THREE answers) (3 marks)