PT202 – CQI and IRCA Practitioner Managing Process Performance Examination [paper 2][v3]

Section 1 – Governance

Question 1.1

Which sampling method best describes a process operator who is taking measurements every 30 minutes?

(select ONE answer)

Question 1.2

Which of the following is discrete (or attributes) data?

(select ONE answer)

Question 1.3

When using a risk matrix what do the two axes represent?

(select TWO answers)

Question 1.4

A company designs and manufactures consumer electronic products, which of the following best describes the benefits of using the Kano model to the company?

(select TWO answers)

Question 1.5

You should not only evaluate the performance of the process you are trying to improve, but also the measurement process itself. Why is this important?

(select THREE answers)

Question 1.6

Following interviews with customers and a workshop to operationally define their customer’s requirements, a team are finding it difficult to select key measures of performance. What would you advise them to do at the beginning?

(select THREE answers)

Section 2 – Assurance

Question 2.1

Which of the following is NOT a description of a Results Measure?

(select ONE answer)

Question 2.2

Which of the following statements is FALSE?

(select ONE answer)

Question 2.3

Which of the following are most effective to use in visual management?

(select TWO answers)

Question 2.4

Two process operators are discussing the benefits of visual management with another group of process operators. One states, “We use colour coded orders to identify which process to use for which order to help with processing decisions.” Another one states, “We have colour coded sectors on meters to show high, acceptable and low readings to speed up testing.” Which pairs of benefits of visual management are the two operators describing?

(select TWO answers)

Question 2.5

You have been asked as an expert with the necessary skills to help develop the behaviours of a team who are struggling to operate their visual management system. What behaviours would you seek to encourage?

(select THREE answers)

Question 2.6

You are a team leader and want to instigate a new visual management (VM) board but fear the team may see it as a may be used as a means for ‘punishment’. What are the most effective ways to overcome this?

(select THREE answers)

Section 3 – Improvement

Question 3.1

Which of the following statements about Run Charts is FALSE?

(select ONE answer)

Question 3.2

Which of the following statements about histograms is true?

(select ONE answer)

Question 3.3

Which of the following would be logical when using a control chart and working to Western Electric rules?

(select TWO answers)

Question 3.4

Cpk can be used in various ways, which ones best describe these?

(select TWO answers)

Question 3.5

A process improvement team in your organisation has been tasked with collecting data to help understand the errors in their process. They have asked you to clarify the purpose of check sheets in data collection so that they can decide if this is the tool that they should use. Which of the following would you use to describe the purpose of check sheets?

(select THREE answers)

Question 3.6

A process capability chart shows a stable process with a normal distribution and a tolerance of 0.50 to 0.70mm as having a Cpk = 0.5 and a Cp = 1.74. Given that the process mean is set too high, what characteristics of the process can be identified from this information?

(select THREE answers)

Section 4 – Context

Question 4.1

Which of the following best describes the purpose of a Critical to Quality (CTQ) Tree?

(select ONE answer)

Question 4.2

When establishing the full set of customer requirements what other key requirements must you consider in addition to those of your customer?

(select TWO answers)

Question 4.3

You are a test manager reviewing a requirements matrix for a new product test which aspects should you consider?

(select TWO answers)

Question 4.4

A team has pulled together a large amount of information related to customer, stakeholder, and legislative requirements to support the development of their organisation’s new service. Which tools would you advise the team to use to develop a manageable list of performance metrics for the new service?

(select THREE answers)

Section 5 – Leadership

Question 5.1

Which of the following statements best describes the sustain stage of the workspace organisation methodology 5S?

(select ONE answer)

Question 5.2

Which of the following statements best describes the purpose of a Skills and Competence Matrix?

(select ONE answer)

Question 5.3

Which of the following is the most effective way of mistake-proofing a process?

(select ONE answer)

Question 5.4

Which of the following best describe the role of the process manager?

(select TWO answers)

Question 5.5

What should an improvement team do when they have compiled new standardisation documents?

(select TWO answers)

Question 5.6

A team leader wrote a procedure to standardise the process of issuing transport permits to trucks delivering their company’s product to customer warehouses. Unfortunately, during a process review 6 months later it has been observed that this standard is not being adhered to. Why might this be the case?

(select THREE answers)

Question 5.7

You have agreed on a new standardised method for performing a process, but some process operators still like to perform it in a different way. How could you best prevent this situation occurring?

(select THREE answers)

Question 5.8

Which of the following are important activities in the improvement phase of a process management project?

(select THREE answers)