PT202 – CQI and IRCA Practitioner Managing Process Performance Examination [paper 1][v3]

Question 1.1

Which of the following is Qualitative data?

(select ONE answer)

Question 1.2

Which sampling method best describes a process operator who is taking measurements every 30 minutes.

(select ONE answer)

Question 1.3

Which of the following process steps are involved in creating an Operational Definition?

(select TWO answers)

Question 1.4

When using a risk matrix what do the two axes represent?

(select TWO answers)

Question 1.5

Following interviews with customers and a workshop to operationally define their customer’s requirements, a team are finding it difficult to select key measures of performance. What would you advise them to do at the beginning?

(select THREE answers)

Question 1.6

A team has developed a risk matrix with three categories of Impact and three of Likelihood (high, medium, and low). Following identification and assessment of 14 risks in the process, they have 2 risks in the high likelihood and high impact quadrant and 12 risks in the Medium impact and high likelihood quadrant. How would you recommend they proceed?

(select THREE answers)

Question 2.1

Which of the following statements best describes the reason we use a Product Value Proposition Statement?

(select ONE answer)

Question 2.2

Which of the following is NOT a description of a Results Measure?

(select ONE answer)

Question 2.3

When using a Visual Management Board, at what stages should the data be updated?

(select TWO answers)

Question 2.4

Which of the following are most effective to use in visual management?

(select TWO answers)

Question 2.5

You are a team leader and want to instigate a new visual management (VM) board but fear the team may see it as a may be used as a means for ‘punishment’. What are the most effective ways to overcome this?

(select THREE answers)

Question 2.6

A team leader approaches you to ask how they can stop their visual management team meeting overrunning. What advice would you give?

(select THREE answers)

Question 3.1

Which of the following statements about histograms is true?

(select ONE answer)

Question 3.2

Please select the most appropriate answer to indicate how the Cp differs from Cpk.

(select ONE answer)

Question 3.3

When working with control charts, which of the following indicate process instability according to western electric rules.

(select TWO answers)

Question 3.4

Which of the following would be illogical when using a control chart and working to western electric rules?

(select TWO answers)

Question 3.5

Following your return from holiday, a control chart shows a single point outside the control limit in the Individuals part of the ImR control chart and does not repeat itself for the next 8 points. A single point corresponds with a single day. What action should you take?

(select THREE answers)

Question 3.6

A process improvement team in your organisation has been tasked with collecting data to help understand the performance of their process. They have asked you to clarify the purpose of check sheets in data collection so that they can decide if this is the tool that they should use. Which of the following would you use to describe the purpose of check sheets?

(select THREE answers)

Question 4.1

Which tool is most useful in mapping customer requirements to performance measures?

(select ONE answer)

Question 4.2

When establishing the full set of customer and stakeholder requirements what other key requirements must you consider in addition to those of your customer?

(select TWO answers)

Question 4.3

You suspect one of your key process outputs is out of specification and want to know if this is causing customer issues. What actions would you advise as a first step?

(select THREE answers)

Question 5.1

Which of the following statements is the basis of using 5S to organise workspace?

(select ONE answer)

Question 5.2

Which of the following statements best describes the sustain stage of the workspace organisation methodology 5S?

(select ONE answer)

Question 5.3

Which of the following statements best describes the purpose of a Skills and Competence Matrix?

(select ONE answer)

Question 5.4

A process manager employs a process improvement team on a key process, what should the improvement team do when they have written the standardisation documents?

(select TWO answers)

Question 5.5

During your current improvement project, you have identified a member of the improvement team, Mary, that you believe has potential to take on a bigger role in future projects. At this stage of the project you are ready to produce documentation to standardise the process to describe the new way of working. How would you proceed?

(select TWO answers)

Question 5.6

Which of the following best describes the role of the process owner?

(select TWO answers)

Question 5.7

You have agreed on a new standardised method for performing a process, but some process operators still like to perform it in a different way. How could you best prevent this situation occurring?

(select THREE answers)

Question 5.8

As a newly recruited process owner, you have identified that a recent change in the process was not well managed and there are areas within the process that do run effectively. The teams working in these areas are becoming increasingly frustrated at the performance of the process and are starting to criticize the changes put in place. Following short discussions with the teams, it quickly becomes apparent that some of the skills and competencies needed to run the process have not been developed in the teams. What approach would you take to address these gaps to bring process performance up to planned levels?

(select THREE answers)

Question 5.9

Which of the following are important activities in the improvement phase of a process management project?

(select THREE answers)