CQI and IRCA Practitioner Examination Paper 2 Managing Supply Chains Course (PT206)[v4]

Section 1 – Governance

Question 1.1

A customer services department is working to develop an organised view of a customer enquiry process. They use SIPOC and have suggested several Purpose Statements to complement this. Which of the statements, shown below, provides the clearest Purpose Statement of a process for use with their SIPOC?

(select ONE answer)(1 mark)

Question 1.2

A supplier’s improvement team are struggling to define who is responsible for each step in a process. Which tool would be most helpful for them to clarify process step
responsibilities at this stage?

(select ONE answer)(1 mark)

Question 1.3

A team approach you to give advice to them on producing an Integrated Flow Chart. Which of these actions would you advise the team to adopt to start the process off?

(select TWO answers)(2 marks)

Question 1.4

You have just started working with a supplier who have been prioritised due to excessive variation in a critical dimension of their product. They already have several thoughts about what is causing the excessive variation. What would you recommend as their next two steps towards resolving the problem?

(select TWO answers)(2 marks)

Question 1.5

A retail customer launched an unsuccessful high-level collaboration project with one of their suppliers to reduce logistics costs between the factory and the store. Which of the following are likely reasons the initiative failed?

(select THREE answers)(3 marks)

Question 1.6

You are reviewing a presentation of improvement projects from a group of suppliers of financial services to your organisation. As part of the presentation, each supplier presents their Value Proposition Statement. Which three elements would you expect to see in a very good Value Proposition Statement from a supplier of this nature?

(select THREE answers)(3 marks)

Section 2 – Assurance

Question 2.1

What is the first step before carrying out the supplier audit?

(select ONE answer)(1 mark)

Question 2.2

When setting out a supplier audit plan, which of the following is NOT contained in the plan?

(select ONE answer)(1 mark)

Question 2.3

What are the typical criteria used to report audit findings?

(select TWO answers)(2 marks)

Question 2.4

Which of the following statements describe the scope and objectives of the supplier audit process?

(select TWO answers)(2 marks)

Question 2.5

Which of the following questions are important for an opening meeting of a supplier audit?

(select THREE answers)(3 marks)

Question 2.6

As an expert in supplier assurance you have been asked to join a supplier selection team for a new service to be used in your organisation. You quickly realise that although a weighted performance ranking system is in place, the purchasing manager has a traditional dimensional approach to sourcing – Price. What key initiatives could you suggest developing a broader approach to evaluation?

(select THREE answers)(3 marks)

Section 3 – Improvement

Question 3.1

Which of the following statements best describes the role of a collaborative supplier in supply chain improvement activities?

(select ONE answer)(1 mark)

Question 3.2

You are facilitating an idea generation session with a supplier and someone gives an idea that the team sees to be ridiculous. How should you most effectively deal with it?

(select ONE answer)(1 mark)

Question 3.3

Which of the following should the joint supplier/customer improvement team confirm during the final review stage of the Improvement?

(select TWO answers)(2 marks)

Question 3.4

Which of the following are two of the key reasons for the selection of priority external providers/suppliers to participate in advanced product/service quality planning?

(select TWO answers)(2 marks)

Question 3.5

A supplier is working with their customer’s advanced quality planning team to identify and plan to manage risks during a programme to develop a new service. One of the generic risks that they identify is failing to stick to the project plan and missing the timing for the launch. Which of the actions below should they do in the event of this risk becoming a reality?

(select THREE answers)(3 marks)

Question 3.6

You have been asked to work with a supplier to implement advanced quality planning for the design of a new service customised for your organisation’s requirements. You are at an initial stage of defining the timing for the development. Which of the following approaches would be most effective at this stage?

(select THREE answers)(3 marks)

Section 4 – Context

Question 4.1

Which of the following is NOT a recognised benefit of Audit Checklists?

(select ONE answer)(1 mark)

Question 4.2

Which of the following would you expect to see as titles of the columns of an Audit Checklist?

(select TWO answers)(2 marks)

Question 4.3

Which of the following is not a risk of Audit Checklists?

(select TWO answers)(2 marks)

Question 4.4

You are discussing the resolution of a quality problem with one of your customers. Following root cause analysis you have identified a corrective action, but it will take eight weeks to procure the equipment to eliminate the root cause. Your customer states that they will not purchase any products from your organisation until the equipment is in place. What approach is best to adopt to convince your customer to continue to take your products?

(select THREE answers)(3 marks)

Section 5 – Leadership

Question 5.1

Which of the following is NOT likely to be the result of effective partnerships in the supply chain?

(select ONE answer)(1 mark)

Question 5.2

Which of the following is typical of system thinking?

(select ONE answer)(1 mark)

Question 5.3

Which of the following will not build trust and openness in a supplier partnership?

(select ONE answer)(1 mark)

Question 5.4

Which two of the following are key benefits of supplier partnerships?

(select TWO answers)(2 marks)

Question 5.5

Which of the following best describes an effective partnership with an external provider/ supplier?

(select TWO answers)(2 marks)

Question 5.6

Which of the following are good examples of systems thinking in supply chain management?

(select THREE answers)(3 marks)

Question 5.7

A supplier has been used to their customers using audits as a means to give them a supplier ranking score. How would you describe a more collaborative approach to them?

(select THREE answers)(3 marks)

Question 5.8

A colleague has been asked to visit a supplier to discuss poor quality performance and some concerns on a recent review of their processes. They are concerned that as this supplier is a key partner, they might damage the collaborative relationship that has been built so far. What advice would be most effective in this situation?

(select THREE answers)(3 marks)