ISO 9001:2015 Awareness

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Question 1 of 9

1. Question
Q1: What actions should be taken by orgnisations to ensure customer focus.
- understand customers’ current and future needs and expectations;
- link the business’ objectives to customer needs and expectations;
- Do not communicate customer needs and expectations throughout the organisation;
- plan, design, develop, produce, deliver and support products and services to meet customer needs and expectations;
- measure/monitor customer satisfaction and take appropriate actions
Question 2 of 9

2. Question
Q2: Quality objectives & planning to achieve them shall? Please tick as appropriate.
- Be measurable
- Be measurable where applicable
- Be monitored
Question 3 of 9

3. Question
Q3: Which of the below are Internal Factors?
- Assets
- Technical skills
- Capacity
- Risk management
- Relationships with stakeholders
- Regulatory requirements
- Confidentiality
Question 4 of 9

4. Question
Q4: What is the full form of PDCA?
- Plan Do Check Act
- Plan Divide Check Act
- Plan Divide Control Act
- Plan Do Check Abort
Question 5 of 9

5. Question
Q5: From below please select number of Quality Management principle ISO 9001:2015?
- 7
- 8
- 6
- 9
Question 6 of 9

6. Question
Q6: What is the meaning of Generic when mentioning ISO 9001:2015?
- To any organisation, large or small, whatever its product or service,
- In any sector of activity, and whether it is a business enterprise, a public administration, or a government department.
- Only for large organisations
- Only for government department
Question 7 of 9

7. Question
Q7: What are the benefits of Process approach?
- It enhances ability to focus effort on key processes and opportunities for improvement;
- There is a consistent and predictable outcome through a system of aligned processes;
- It can optimise performance through effective process management, efficient use of resources and reduced cross-functional barriers;
- It enables the organisation to provide confidence to interested parties related to its consistency, effectiveness and efficiency.
Question 8 of 9

8. Question
Q8: Risk-based thinking is used throughout the process approach to:
- Decide how risk (positive or negative) is addressed in establishing the processes to improve process outputs and prevent undesirable results.
- Define the extent of process planning and controls needed (based on risk).
- Improve the effectiveness of the quality management system.
- Maintain and manage a system that inherently addresses risk and meets objectives.
Question 9 of 9

9. Question
Q9: What are the key benefits “Relationship Management”?
- There is an enhanced performance of the organisation and its relevant interested parties through responding to the opportunities and constraints related to each interested party;
- There is a common understanding of objectives and values among interested parties;
- There is an increased capability to create value for interested parties by sharing resources and competence and managing quality related risks;
- There is a well-managed supply chain that provides a stable flow of products and services.

ISO 9001:2015 Awareness

ISO 9001:2015 Awareness

ISO 9001:2015 Awareness

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