FD108 – ​Introduction to Stakeholder Communications

This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content:

• Verbal communications:
• Creating a clear and concise message
• Voice and body language
• Presentation skills
• Effective questioning
• Written communications

Behaviour in communication:

• Personal styles
• Personality types
• Communication styles
• Listening skills

Giving and receiving feedback:

• Feedback framework
• Dealing with conflict

Negotiation:

• Negotiation process
• Skills in conducting a negotiation

Personal planning:

• Customer and stakeholder communications in your organisation
• Evaluation of communications
  Action planning